Flexible
Cancel at least 24 hours before the booking starts and the deposit you paid is refunded in full. Inside 24 hours, the deposit is not refunded.
Moderate
Cancel at least 7 days before the booking starts and the deposit is refunded in full.
Between 7 days and 48 hours before, half the deposit is refunded.
Inside 48 hours, the deposit is not refunded.
Strict
Cancel at least 14 days before the booking starts and half the deposit is refunded.
Inside 14 days, the deposit is not refunded.
When the venue cancels
If the venue cancels, or Ahjez cancels the booking, you are refunded in full regardless of the policy or the notice given. We will also help you find another venue for the same time where we can.
What is refunded
A refund returns the amount you actually paid through Ahjez — the deposit, or the full amount where the venue takes payment in full. Anything you agreed to pay the venue directly is a matter between you and the venue.
Refunds are returned to the card you paid with, through Tap Payments. Banks usually take a few working days to show it.
Ahjez's commission is reduced in the same proportion as the refund, so a venue is never left paying commission on money it returned.
No-shows and lateness
If you do not turn up, the booking is treated as cancelled with no notice and the policy applies accordingly.
Arriving late does not extend the slot: the venue's next booking may follow yours.
If something was wrong
If the venue was not as described, or could not let you in, contact Ahjez support with your booking reference. We will take it up with the venue. Where the venue is at fault we will refund what you paid through Ahjez.